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FAQs

Here are answers to some common questions about our knives, our online shopping policies, and our company.

Not finding the answer you’re looking for? Contact us.


Online Ordering

Do I need an email address to order?

A valid email address and phone number is required to place an order online. If you do not have a valid email address, you can place your order by calling (888) 442-1932 or (814) 368-2700 Monday through Friday, 8 a.m. to 4:30 p.m. EST.

When will my debit/credit card be charged?

Your card will be authorized and a hold for the amount of your purchase will be placed on your card at the time of purchase. However, the payment will not be released from your account until your order ships. The hold and charges will appear on your statement as: W.R. Case & Sons Cutlery Company.

What is the order cancellation policy?

Your order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Shipping & Returns section. Generally shipping and handling charges are not refundable.

Shipping & Delivery

When can I expect delivery of my knife purchased on caseknives.com?

If you have chosen standard ground delivery during checkout, your order will be shipped within 3 - 5 business days.  Delivery date depends on the carrier.  Please refer to the carrier and tracking number in your ship confirm email for delivery date.  

Can I expedite my shipment?

Yes.  Expedited shipping is available unless your order includes hazmat products such as honing oil that must ship ground shipping.  Expedited shipping takes place after your credit card is approved. Expedited orders will be processed and shipped within 2 business days and will ship UPS 2nd Day Air.  

Can I track my order?

Yes, simply sign up for an account to access your order status or follow the tracking link in your shipping confirmation email.

Can I ship outside the U.S.?

Unfortunately, we are unable to ship to international addresses.

Returns & Exchanges

How can I return a product?

If you feel the need to return an item you have purchased on caseknives.com, we will gladly process your return within 30 days from the order ship date. Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer’s warranty and cannot be returned at any time after purchase.

For more details, visit our Shipping & Returns page.

Can I return my products from another retailer to you?

If you purchased your Case product from a Case authorized dealer, contact that retailer for details of their return policy. Case does not accept returns for merchandise purchased through third-party retail locations.

Sales, Promotions, and Discount Codes

What are your policies on sales, promotions, and discount codes?

Only one (1) valid offer per order. Order must exceed any stated minimum order value to redeem offer. Minimum order value excludes taxes, shipping, gift cards, and surcharges. Must be 18 years of age or older to purchase. All offers and codes are subject to availability. Offers and codes are NOT valid on previous or future purchases. Offer not redeemable for cash. Void where prohibited. Offers are subject to change without notice and may be suspended or terminated at any time. All purchases are subject to bank authorization prior to processing and credit card verification. We reserve the right to cancel any order for any reason.

Sales Tax

How do you determine sales tax?

The amount of sales tax charged on your purchase is based on the applicable sales tax laws and sales tax rates. Where required, sales tax is also applied to the shipping charges included in your order. The amount of sales tax may depend on many factors, including the identity of the purchaser, the address to which the product is being shipped, and the type of item purchased.

eGift Cards

How will my eGift Card be delivered once it’s been charged to my account?

eGift Cards will be sent via email upon receipt of payment. If your eGift Card order DOES NOT include the purchase of other merchandise, your payment will process normally and you will receive your eGift Card in your email inbox (be sure to check SPAM folders, too).

If your eGift Card order DOES include the purchase of other merchandise, your payment will process and your eGift Card will be emailed once your whole order ships. Please note that if your order includes a personalized product, shipment of the entire order, including the eGift Card, will take up to five business days. (Please note: If you wish to receive your eGift Card as quickly as possible, it is best to purchase eGift Cards as a separate transaction.)

Also, it’s important not to delete your eGift Card email, as it will update your balance there as you use the funds.

How can I apply funds from my eGift Card for order payment?

Enter the eGift Card number in the "Gift Card or Discount Code" field above the totals on the right side of the page during checkout. If the balance of the eGift Card does not cover the entire cost of your order, you will also need to enter credit card information to complete your purchase. Your credit card will only be charged for the remaining balance of the order.

Case eGift Cards are valid only on caseknives.com and are not accepted by other retailers or websites.

How do I check my funds still in my eGift Card balance?

You can check your eGift Card balance anytime by returning to the eGift Card email and viewing your eGift Card. The balance will automatically update as you use the eGift Card.

If you no longer have the eGift Card email, please contact us or call (888) 442-1932, Monday – Friday, 8 am – 4:30 pm EST. We will be able to tell you the balance and resend the email to you.

What are your terms and conditions for eGift Cards?

1. Case eGift Cards can be used to purchase anything offered for sale on caseknives.com except eGift Cards, unless prohibited by law in your jurisdiction.

2. Multiple Case eGift Cards can be used toward your purchase at time of checkout. If the amount of your Case eGift Card(s) does NOT cover the total order amount, you must pay the balance with a valid credit card.

3. If the amount of your Case eGift Card is MORE than the total amount, the balance will be stored with your eGift Card account, and you can apply it toward your next purchase.

4. eGift Cards will be sent via email upon receipt of payment. If your eGift Card order DOES NOT include the purchase of other merchandise, your payment will process normally and you will receive your eGift Card to your email address. If your eGift Card order DOES include the purchase of other merchandise, your payment will process and your eGift Card will be emailed once your whole order ships. Please note that if your order includes a personalized product, shipment of the entire order, including the eGift Card, will take up to 5 days.

5. Case eGift Cards do not expire.

6. Case eGift Cards have no dormancy, inactivity, or service fees.

7. Case eGift Cards are not transferable, not refundable, and not redeemable for cash unless otherwise required by law.

8. Case has the right to cancel Case eGift Card orders obtained fraudulently.

9. No sales tax is charged when buying a Case eGift Card, but applicable sales tax will be charged if an eGift Card is used to pay for your purchase.

10. Case is not responsible for lost or stolen Case eGift Cards.

11. If merchandise that was purchased with a Case eGift Card is returned for credit and approved by Case, your refund will be credited to the eGift Card upon acceptance of the return. If the original order was paid for with a credit card and an eGift Card, the credit card will be credited first up to the original amount charged and any remaining credit due will be reimbursed to the eGift Card, not exceeding the original eGift Card amount.

12. These terms and conditions of Case eGift Cards are governed by the laws of Pennsylvania. Your use of the Case eGift Card constitutes acceptance of these Terms and Conditions.

13. For questions about Case eGift Cards, contact us or call (888) 442-1932 Monday – Friday, 8 am – 4:30 pm EST.

14. Case eGift Cards are issued by W. R. Case & Sons Cutlery Company in U.S. Funds only.

Knife Repairs

We warrant each and every Case knife to be free of defects in material and workmanship for the life of the owner, and we will repair or replace with a new Case knife any Case knife that is defective. That‘s how strongly we feel about the quality of our cutlery.

Case does not warrant its products against normal wear or misuse. Case knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. Our limited lifetime warranty gives you specific legal rights, and you may have other rights which vary from state to state.

 Read more...

Engraving

What can be engraved on a knife I purchase from caseknives.com?

Almost anything you like, up to a limit of 20 characters. Each personalized knife order will be checked for violations of laws involving ownership of intellectual property, licensing regulations, and other important legal, civil, and/or ethical considerations.

Can I cancel my order if I accidentally misspelled my message for my knife engraving?

No, we begin processing your personalized knife order immediately, personalized orders can not be returned or canceled.

Knife Care

How can I keep my knife looking like new and in good working condition?

First, let’s go over blade maintenance. Stainless steel (which for Case knives means Tru-Sharp™ surgical steel) can be easily maintained by using a metal polish. Chrome Vanadium (CV) blades should always be wiped clean after each use, followed by applying of a thin film of honing oil to help to prevent rust and pitting. Also, do not keep your knife in a leather sheath for long periods without wrapping the steel blade in a protective tissue paper or treating the steel with a quality metal preservative.

Next, let’s discuss handle cleaning. Synthetic and bone handles can be wiped clean with a damp rag. Wood handles can be polished with any furniture polish or oil.

Bolsters come in nickel-silver and brass. Nickel-silver bolsters can be brightened up with any good metal polish, while brass will require a polish made for brass metal surfaces.

Finally, sharpening your knife is important not just for blade function, but for your own safety as well. A dull blade can be more dangerous than one that’s properly maintained.

Why does my blade have scratches in it?

Some patterns are susceptible to blades being scratched as they’re being handled and move in and out of the handle cavity. This is normal and does not affect the performance of the knife.

My locking mechanism isn’t working properly. What do I do?

First inspect the locking area of the knife, where the blade and the locking mechanism interact, for debris, dirt, dust, or other matter. Clean the area thoroughly to remove any matter that may be obstructing its function, then try to lock and unlock the knife several times. If the lock still won’t function properly, contact our Consumer Relations team for assistance.

It looks like my knife handle has a crack in it. Is my knife handle broken?

Certain handle materials, such as abalone, mother-of-pearl, Stag, and even bone can have natural fissures, which may look like cracks. However, these occur naturally, bonding to the material to help protect it from cracking. If you’re unsure about whether or not you have a definitive crack in your handle, please contact us for assistance. Attaching pictures of the condition in question is always helpful to our staff, so please include them in your email.

General Knife Questions

Where are Case knives made?

Case remains committed to crafting our knives in the United States. The majority of our knives are made in Bradford, PA, where Case has been manufacturing cutlery for well over a century.

How old is my knife?

The Case blade tang dating system allows you to identify your knife with a year or era in which the knife was manufactured. The dating symbols are found on the tang stamps at the base of the knife’s main blade.

In 1970, Case added ten dots beneath the “U.S.A” on all knife tangs. Each year a dot was removed. In 1980, the same dating system was used. The differences are the “lightning” form of the “s” in “Case” and “USA,” as well as the placement of the dots above the “USA.” From 1990 to mid-1993, the actual date was stamped on the tang. The dot system was used again from mid-1993 through 1999. In 2000, Case introduced a new tang date stamp: five Xs and five dots, which is used today. See our complete Case tang stamp history here.

How can I tell if Case still makes a knife like one I already own?

A simple web search for your particular pattern interest is a good place to start. You can also consult with us or one of our Master Dealers, who carry just about everything Case makes.

Can Case create a custom knife for me, or can I customize it on my own?

While we do offer blade engraving on our website, Case does not offer knife customization services at this time, nor do we intentionally create one-of-a-kind knives for sale to the general public. Of course, you can customize or personalize your own knife in any way you like, however you will void the limited lifetime warranted by Case.

Why do my blades look dull? This is a new knife!

Case strives to serve every customer’s preference by offering a wide array of product options, from handle materials and colors to blade shapes, bolster embellishments, and shield designs. While many knife enthusiasts enjoy the special shine that our high polished finishing gives our blades, others prefer a more muted look. This look is referred to as a "tumble finish", meaning they are not subject to high speed polishing.

How can I tell what kind of steel my blades are made from?

There are a number of ways to tell if your knife is stainless steel or Chrome Vanadium. The first step is to check the markings on the blade tang. If the letters "SS" are shown as part of the pattern stamp, you'll know the knife has been fitted with stainless steel blades. If the letters "CV" are found, those blades are made of Chrome Vanadium steel. Next, check the knife box or packaging for a pattern number on the UPC label that includes the "SS" or "CV" indicators. Remember that CV steel takes some extra care to maintain its bright, shiny appearance. We recommend keeping a thin coat of oil on these blades after each use.

Our Company

How can I find brick-and-mortar retailers where Case knives are sold?

Case knives are available nationwide at hardware and home improvement stores, specialty cutlery shops, sporting goods stores, and dozens of other store types. Find a dealer.

Where are Case knives made?

Case Cutlery remains committed to crafting our knives in the United States. Case knives are made in Bradford, PA, where Case has been manufacturing cutlery for well over a century.

Can I take a tour of the Case factory?

Factory tours are not being offered at this time. We encourage you to visit the Zippo/Case Museum, which is free and open to the public seven days a week. It’s located in the heart of Bradford, PA, right between the Zippo and Case manufacturing facilities.

Case Collectors Club®

How do I become a member of the Case Collectors Club®?

Case knife enthusiasts can become members of one of the largest known knife collecting associations by visiting the Case Collectors Club. A downloadable membership application is also available here. Regular memberships can be purchased for $20 on an annual basis; lifetime memberships are available for a one-time fee of $150.

What are the benefits offered to Case Collectors Club members?

Here’s what your Case Collectors Club membership buys you:

  • Case product catalogs and quarterly issues of The Case Collector magazine delivered to your home at no charge
  • Members-only promotional offers for exclusive knives and other merchandise
  • Sponsorship of Junior Club Members for free (ages 16 and under)

Learn more about Collectors Club membership.


Not finding the answer you're looking for? Contact us.


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