Due to circumstances resulting from the COVID-19 situation, repairs may be delayed.

We warrant each and every Case knife to be free of defects in material and workmanship for the life of the owner, and we will repair or replace with a new Case knife any Case knife that is defective. That‘s how strongly we feel about the quality of our cutlery.

Case does not warrant its products against normal wear or misuse. Case knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. Our limited lifetime warranty gives you specific legal rights, and you may have other rights which vary from state to state.

How our warranty and knife repairs work

Warranty Repairs

Warranty Replacements

Non-warranty Repairs

WARRANTY REPAIR FORM

TecX

If you believe your TecX® knife has a manufacturing defect, please complete our warranty/repair form.

TecX does not warrant its products against normal wear or misuse. TecX knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. This warranty gives you specific legal rights and you may have other rights which vary by area.

TecX will attempt to repair any knife that may have a defect in material or workmanship. If repairs cannot be made, you will be offered a new knife. However, if the knife holds sentimental value or is a collector’s item and cannot be repaired, TecX is not responsible for offering a replacement or repayment that is equal in value. TecX will furnish a currently manufactured item that most closely matches the item sent for repair.

About TecX

TecX brand knives are distributed by:
W.R. Case & Sons Cutlery Co.
50 Owens Way, Bradford, PA 16701 USA
Phone: (800) 523-6350
TecX knives are manufactured in China.