Warranty & Repair
The Case Limited Lifetime Warranty
We warrant each and every Case knife to be free of defects in materials and workmanship for the life of the owner, and we will repair or replace with a new Case knife, at our option, any Case knife that is defective. That’s how strongly we feel about the quality of our cutlery. See our Repair Statement below if you believe your Case knife has a manufacturing defect or needs repair.
Case does not warrant its products or their finish against normal wear or misuse. Case knives are not intended to be used as hammers, chisels, pry bars or screw drivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. This Warranty gives you specific legal rights and you may have other rights which vary by area.
Repair Statement
As stated in our warranty, Case will attempt to repair any knife that may have a defect in materials or workmanship. If you believe your Case knife has a manufacturing defect or needs repair, please complete our online form at caseknives.com/repair form to obtain return authorization. Then follow the simple steps provided to send us your knife for service - or contact Case Consumer Relations at +1 (888) 442-1932 for specific instructions.
If your issue is deemed warranted and repairs cannot be made, we will offer you a new knife from our current product line that most closely matches the item sent in for repair. However, if the knife holds sentimental value or is a collector’s item and cannot be repaired, Case is not responsible for offering a replacement or repayment that is equal in value.
All repairs are made with currently manufactured parts. Some knives with decoration and embellishments cannot be repaired or replaced.
We recommend you do not send in any collectible boxes, tins, tissues, or original paperwork with the knife. Please allow 15-18 weeks for service.
TecX
If you believe your TecX® knife has a manufacturing defect, please complete our warranty/repair form.
TecX does not warrant its products against normal wear or misuse. TecX knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. This warranty gives you specific legal rights and you may have other rights which vary by area.
TecX will attempt to repair any knife that may have a defect in material or workmanship. If repairs cannot be made, you will be offered a new knife. However, if the knife holds sentimental value or is a collector’s item and cannot be repaired, TecX is not responsible for offering a replacement or repayment that is equal in value. TecX will furnish a currently manufactured item that most closely matches the item sent for repair.
About TecX
TecX brand knives are distributed by:
W.R. Case & Sons Cutlery Company
50 Owens Way, Bradford, PA 16701 USA
Phone: (800) 523-6350
TecX knives are manufactured in China.